HIPAA Notice of Privacy Practices
Effective Date: November 10, 2026
Ozark Prosthetics & Orthotics
3861 S. Jefferson Ave.
Springfield, MO 65807
Phone: (417) 889-3222
Privacy Contact: Office Manager
Email: amuggenburg@ozarkpo.com
Download or print this notice: Download HIPAA Notice of Privacy Practices (PDF)
Your information. Your rights. Our responsibilities.
This notice describes how medical information about you may be used and disclosed and how you can obtain access to that information. Please review it carefully. This notice applies to Ozark Prosthetics & Orthotics only.
Your rights
When it comes to your health information, you have certain rights. Contact our Office Manager using the information above to exercise these rights.
Access your records. You may request an electronic or paper copy of your medical record and certain other health information. We generally provide a copy or summary within 30 days and may charge a reasonable, cost-based fee as permitted by law.
Request corrections. You may ask us to correct information that you believe is inaccurate or incomplete. If we deny a request, we will explain the decision in writing, generally within 60 days.
Ask for confidential communications. You may ask us to communicate with you in a particular way or at a different address. We will accommodate reasonable requests.
Request limits on uses or disclosures. You may ask us to limit certain uses or disclosures for treatment, payment, or health care operations. We need not agree to all requests. If you pay in full out of pocket for an item or service, you may request that we not disclose information about that item or service to your health plan for payment or operations, unless disclosure is required by law.
Obtain an accounting of disclosures. You may request an accounting of certain disclosures made during the six years before your request. Some disclosures are excluded by law. One accounting during any 12-month period is free; permitted cost-based charges may apply to additional requests.
Receive a copy of this notice. You may request a paper copy at any time, even if you previously agreed to electronic delivery.
Choose a personal representative. A person legally authorized to act for you, such as a health care power of attorney or guardian, may exercise rights on your behalf. We will verify that authority as appropriate.
File a complaint without retaliation. You may contact our Office Manager or file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights (OCR). We will not retaliate for filing a complaint. OCR information: www.hhs.gov/hipaa/filing-a-complaint/; 1-877-696-6775; 200 Independence Avenue SW, Washington, DC 20201.
Your choices
Where the law allows, you may tell us your preferences about disclosures to family members, close friends, or others involved in your care or payment for your care, and about certain disaster-relief disclosures. If you cannot express a preference, we may disclose information when permitted and when we reasonably believe it is in your best interest. We may disclose information when necessary to prevent or lessen a serious and imminent threat, as permitted by law.
We generally must obtain your written authorization for uses or disclosures for marketing, the sale of protected health information, and most uses or disclosures of psychotherapy notes. You may revoke an authorization in writing, except to the extent we have already acted on it. Fundraising communications, if used, will provide a way to opt out.
How we typically use and disclose information
Treatment. We may use and disclose your information to provide, coordinate, or manage your prosthetic and orthotic care and to communicate with other treating professionals. For example, we may discuss your clinical needs with a referring provider.
Payment. We may use and disclose information to obtain payment, verify coverage, submit claims, and respond to health plan inquiries. For example, we may send information needed to process an insurance claim.
Health care operations. We may use and disclose information for quality improvement, staff training, auditing, care coordination, compliance, and management of our practice. For example, we may review records to improve patient services.
Other permitted or required uses and disclosures
Subject to applicable legal conditions, we may use or disclose health information for public health and safety activities, reporting suspected abuse or neglect, product recalls, health oversight, research, compliance with law, organ and tissue donation matters, coroners or funeral directors, workers' compensation, lawful law-enforcement requests, special governmental functions, and judicial or administrative proceedings. Requirements and safeguards vary by circumstance; a subpoena alone does not automatically authorize every disclosure.
Special protection for certain substance use disorder records
If we receive or maintain patient records protected by 42 CFR Part 2 (federal substance use disorder confidentiality requirements), additional restrictions apply. We will not use or disclose information from those records in civil, criminal, administrative, or legislative investigations or proceedings against you without your specific written consent or a qualifying court order accompanied by a subpoena or similar legal mandate, as applicable under Part 2.
Part 2 records may be used or disclosed for treatment, payment, and health care operations when legally permitted, including pursuant to an appropriate consent. Certain other uses and disclosures require separate consent or other legal authority. If we use Part 2 information for fundraising, we will provide advance, clear notice and an opportunity to opt out as required by law. These protections apply to Part 2 records we hold; this statement does not mean our practice operates a Part 2 treatment program. When a HIPAA-covered recipient receives Part 2 records pursuant to a valid consent for treatment, payment, or health care operations, further use or disclosure may be permitted under HIPAA, but applicable Part 2 restrictions on use in proceedings against the patient continue to apply.
Additional protections under Missouri law
Missouri law may provide additional confidentiality and access protections for particular categories of health information. Where Missouri law is more protective than HIPAA or imposes additional restrictions, we follow the applicable requirement. The specific protections below apply when the information and circumstances are covered by the cited law.
Medical records access. Missouri Revised Statutes § 191.227 provides medical-record access rights and rules for covered Missouri providers, including requirements concerning patient requests, applicable fees, and disclosures to authorized representatives. We comply with HIPAA and applicable Missouri requirements when responding to record requests.
HIV-related information. Missouri Revised Statutes §§ 191.656–191.657 impose special confidentiality protections on HIV infection status and test results, subject to statutory exceptions and procedures. We disclose this information only as permitted or required by applicable law.
Genetic information. Missouri Revised Statutes § 375.1309 provides confidentiality protections for genetic information within its scope, with specified exceptions. We comply with those requirements when they apply.
Mental health and substance use disorder records. Certain records from covered mental-health facilities or programs may receive additional protections under Missouri Revised Statutes § 630.140; federally protected substance use disorder records are also subject to 42 CFR Part 2 as described above. We honor applicable restrictions when we maintain or receive records subject to those laws.
This summary does not list every Missouri confidentiality requirement or exception. For questions about restrictions that apply to particular records, contact our Office Manager.
Our responsibilities
- We are required by law to maintain the privacy and security of your protected health information.
- We will provide notice following a breach of unsecured protected health information when required by law.
- We must follow the terms of the Notice of Privacy Practices currently in effect and provide a copy of the notice.
- We will not use or disclose health information in a manner not described in this notice unless permitted or required by law or authorized by you in writing. You may revoke a written authorization as permitted by law.
- We will comply with applicable federal and Missouri privacy protections that impose more stringent requirements.
Changes to this notice
We may revise this notice and make revised terms applicable to information we maintain, as permitted by law. The current notice will be available at our office, upon request, and at www.ozarkpo.com.
Questions and complaints
Office Manager, Ozark Prosthetics & Orthotics
3861 S. Jefferson Ave., Springfield, MO 65807
Phone: (417) 889-3222
Email: amuggenburg@ozarkpo.com
If you prefer not to send sensitive details by ordinary email, call our office to request an appropriate communication method.
Scope and effective date
This notice applies to Ozark Prosthetics & Orthotics only. It does not purport to cover Joplin Prosthetics and Orthotics or any parent or affiliated entity. Effective date: November 10, 2026.