Privacy policy

Last Updated: October 30, 2026

Our Commitment to Your Privacy

At Ozark Prosthetics & Orthotics, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, and protect information obtained through our website, www.ozarkpo.com.

Our website provides information about our prosthetic and orthotic services, our practitioners, our locations, and ways to contact our office. It is not intended to serve as a patient medical records portal or a secure method for transmitting sensitive medical information.

Our handling of protected health information in connection with patient care is addressed separately in our HIPAA Notice of Privacy Practices.

Information We Collect

When you visit our website, we may collect the following information:

Information You Provide Voluntarily

When you contact us through our website, we may receive personal information such as:

  • Your name

  • Your email address

  • Your telephone number, if provided

  • Information included in your message or inquiry

We use this information to respond to your questions, communicate with you, and provide information about our services.

Information Collected Automatically

Our website platform and associated technologies may automatically collect certain technical information, including:

  • Internet Protocol (IP) address

  • Browser type and device information

  • Pages visited and general website activity

  • Approximate geographic location derived from technical information

  • Cookies and similar technologies

This information may be used to support website functionality, maintain security, and understand how visitors use our website.

How We Use Your Information

We may use personal information collected through our website to:

  • Respond to inquiries and requests for information

  • Communicate about our services

  • Improve website functionality and accessibility

  • Monitor website performance and security

  • Protect against unauthorized use or fraudulent activity

  • Meet applicable legal and regulatory obligations

We do not use information submitted through our website contact form for unrelated marketing without an appropriate legal basis.

Patient Health Information and HIPAA

Ozark Prosthetics & Orthotics recognizes the importance of protecting patient medical information.

Information obtained or maintained in connection with your healthcare, including treatment, billing, insurance, and medical records, is handled in accordance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

Our separate HIPAA Notice of Privacy Practices provides additional information about how protected health information may be used and disclosed, your rights regarding your medical information, and how to raise privacy concerns.

Please do not submit sensitive medical information through our general website contact form. This includes Social Security numbers, insurance identification numbers, medical records, detailed medical histories, or other confidential health information.

For questions involving your medical records, treatment, or insurance, please contact our office directly so we can provide instructions for communicating securely.

Website Hosting and Third-Party Services

Our website is hosted through Shopify, which provides website hosting and related technology services.

Shopify and certain website service providers may process technical information necessary to operate, maintain, secure, and improve the website, subject to their applicable terms and privacy practices.

Our website may also use third-party services for contact forms, security verification, website analytics, or other operational functions.

We encourage you to review Shopify's privacy information at https://www.shopify.com/legal/privacy.

Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functions, remember certain preferences, improve security, and measure website performance.

Depending on your browser settings, you may be able to restrict or delete cookies. Limiting certain cookies may affect website functionality.

Where required by applicable law, we will provide additional information or choices regarding non-essential cookies and data processing.

Sharing of Personal Information

We may share limited website-related personal information with trusted service providers when reasonably necessary to operate our website, respond to inquiries, maintain security, or comply with applicable legal obligations.

We may also disclose information when required by law or when reasonably necessary to protect our rights, safety, or security.

This section does not replace the rules governing the use and disclosure of protected health information described in our HIPAA Notice of Privacy Practices.

Data Security

We take reasonable administrative, technical, and organizational precautions to protect information collected through our website.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

For your protection, please avoid sending confidential medical or financial information through general website forms or unsecured email.

Information Retention

We retain website-related personal information for as long as reasonably necessary to respond to inquiries, conduct legitimate business operations, comply with applicable laws, and resolve disputes.

Patient medical records and other protected health information are subject to separate retention requirements and organizational policies.

Your Privacy Rights

Depending on applicable law and the type of information involved, you may have rights to request access to, correction of, or deletion of certain personal information.

Requests involving protected health information are addressed under our HIPAA Notice of Privacy Practices and applicable healthcare privacy requirements.

To submit a privacy-related inquiry, please contact our office using the information below.

Links to Other Websites

Our website may contain links to outside websites or services, including third-party resources.

Ozark Prosthetics & Orthotics is not responsible for the privacy practices or content of independently operated websites. We encourage visitors to review the privacy policies of any external websites they access.

Children's Privacy

Our website is intended to provide general information about our healthcare services to patients, families, caregivers, and the public.

We do not knowingly solicit personal information from children through our website for marketing purposes.

Parents or legal guardians with questions about information submitted through our website should contact our office.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our website, business operations, or applicable legal requirements.

The updated policy will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how information submitted through our website is handled, please contact:

Ozark Prosthetics & Orthotics

3861 S. Jefferson Ave.

Springfield, MO 65807

Phone: (417) 889-3222

Toll-Free: (800) 377-6252

Website: www.ozarkpo.com

For questions about patient medical information or HIPAA privacy rights, please contact our office and request assistance with a privacy-related matter.